As someone who has spent more than 20 years as a trainer, I am acutely aware of its importance. It could be internal training, showing your staff the ropes, or external, sending selected employees on a training course to learn how to properly use that expensive new hardware/software package.
Training is an investment, not a cost. Given the choice between two pilots, one trained, the other with no pilot training, which one would you choose? Even if there was no ‘up-front’ cost for the untrained pilot, you still wouldn’t choose them, would you?
Yet many senior managers running large departments don’t always recognize the importance of employee training.
In an ever changing and fast paced corporate world, mobile forensic investigators must constantly receive updated training to maintain their level of expertise. They must know their roles and duties while performing mobile device forensics and have appropriate training and education on associated forensic tools, policies, instructions, and procedures. Yet surprisingly, it is often one of the lowest things on the priority list of many companies.
Let’s be honest, a company is the sum total of what its employees achieve individually – so organizations should do everything in their power to ensure optimal employee performance.
Why training is the best investment agencies can make?
1- Increased productivity
In a rapidly evolving landscape, productivity is not only dependent on employees, but also on the technology they use. Training and development goes a long way towards getting employees up to date with new technology, use existing ones better and then discard anything outdated. This is fundamental to getting things done with optimal efficiency and productivity.
Employees who have attended the right training need less supervision and guidance. Training also develops necessary skill sets in employees and enables them to address tasks independently which allows supervisors and management to focus on more pressing areas.
Plus, training and development programs can have a huge impact on a company or organization. Like every other internal function, training and development should be focused on producing targeted and tangible results for the business. The key is to treat it seriously and consider it a capital investment.
2- Improvement in performance
If shortcomings and weaknesses are addressed then obviously performance improves. Training and development, however, also goes on to amplify strengths and allows for acquisition of new skill sets. It is important for a company to break down the training and development needs to target relevant individuals.
When employees attend external training courses, it is important that they attend the right training for their hardware and software solution and at the correct level for the job they are required to do.
3- Employee/Customer satisfaction
A company that invests in training and development generally tends to have satisfied employees. However, the exercise must be relevant to the employees or customers and one from which they can learn applicable skills.
The secret to good training and development is to make it interesting, relevant and enjoyable. Training is never as successful if employees or customers attend it merely because they have to. As a company, MSAB delivers exceptional mobile forensics training, We also send our staff to international conferences and seminars so that we can continually provide services that are beneficial to our customer base.
4- Keeping professional credentials up-to-date
Digital evidence is just as powerful as, and sometimes more effective than, physical evidence. However, it requires that examiners be able to defend their findings, tools and methods in court.
In many regions, certification is required for mobile forensic examiners to testify on digital evidence in court, so refresher training is essential to keep your mobile forensics skills sharp and up-to-date.
Mobile forensic investigators have to keep their professional credentials up to date with the latest developments, changes in software and to maintain credibility when presenting digital evidence in court.
5- Learn from the experts
If external training is required, you can’t do much better than to send your employees for training with the company who produce, maintain and develop the product to be trained on. A company which will likely have a dedicated training department who cover both internal and external training on their product.
At MSAB our team of trainers – most of whom have worked in law enforcement – have decades of experience from varying backgrounds ensuring that anybody attending our training courses really does learn from top industry experts.
The importance of training employees – both new and experienced – really cannot be overemphasized. If the staff are invested in, they will feel more valued, leading to enhanced performance and increased output. This can also help minimize staff turnover; as an employee who feels valued is less likely to change employer.