Technical Support

If you have come across issues with the MSAB product , or need assistance on how to use them, contact MSAB Technical Support at support@msab.com.

Make sure to provide the following information when reaching out:

  1. Your license number and software version
  2. Your Windows version
  3. The phone model you are trying to examine as well as the extraction log (where applicable)
  4. The details of any error message displayed

Tip: For issues with XAMN, including XAMN's debug log will help us identify the root cause. The debug log needs to be activated, and then you must redo the steps that triggered the issue.

Activate XAMN's debug log

  1. Right-click anywhere on your machine, click New and select Shortcut.

  2. Browse to XAMN and click OK. Simply name the shortcut XAMN.exe.

  3. Right-click the shortcut and select Properties.

  4. In the Target text box, add /enablelog after the path. Default will be "C:\Program Files\MSAB\XAMN\XAMN.exe" /enablelog

  5. Click OK.

  6. Launch this shortcut. It will create a log in the C:\Users\%userprofile%\AppData\Roaming\MSAB\XAMN\Logs folder. Include this log when contacting MSAB Technical Support for any issues related to XAMN.

    Note: If running Spotlight 3.2 or below, the logs will be stored in C:\ProgramData\MSAB\Logs\

Training

When you complete our courses, you’ll earn an industry recognized certificate, attesting to your ability to meet the requirements of a modern mobile forensic examiner or qualified investigator.

Our qualified full-time trainers have backgrounds in law enforcement and hands-on real world experience.

See all training courses and free seats available here: www.msab.com/training/course-occasions/

Customer Forum

On the MSAB Customer Forum, you can connect with other professionals, discuss topics related to our products, ask questions, share your own experiences, and be the first to learn about new updates and features.

MSAB Customer Forum: forum.msab.com