Field Service Engineer

The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. We are a trusted partner to Law Enforcement, Defense Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud, and fight corruption.  

About the role: 

The primary objective of this role is to provide onsite technical support and guidance for MSAB customers. You frequently visit the customers at their location and provide support with hardware component replacements, build and disassembly, as well as software installations, upgrades and patches etc. You proactively monitor the customer environment while resolving technical issues by phone, email or in person.  

You manage, diagnose and resolve escalated incidents by the customer within pre agreed SLAs, and together with MSAB Technical Support team aid future product developments. 

This role also includes:  

  • Frequent on-site customer visits and travel to specified secure buildings and locations 
  • Contact and manage 3d party vendors including consultants representing the end customer 
  • Reporting and documenting visits in the company CRM solution for future reference 
  • Occasional briefings and meetings with key customer representatives to explain support requirements 
  • Occasional attendance at MSAB events and conferences to help and support customer liaison 
  • Occasional travel to other MSAB company locations in Sweden 
  • Represent MSAB in a professional manner when dealing with various customer shareholders. 
  • Regular visits to the UK office in Reading 

Qualifications: 

MSAB is looking for an individual with several years of experience in an existing Technical Support role or alternatively working with a hardware/software technology background. The candidate should be someone who enjoys a challenge and is customer focused. The ideal individual will need to demonstrate competency across various software and hardware products, including Windows all-in-one computers. A working knowledge of IT networks, TCP/IP and server connectivity is a plus. 

Essential for the role is a professional outlook & demeanor, good communication skills, and the ability to comfortably work independently. Previous knowledge of digital forensics or law enforcement support services would be extremely desirable. 

You should be a self-driven individual with a passion for delivering results, able to operate in a high-growth business whilst supporting a stable and innovative customer base. You are team orientated and can communicate clearly at a number of levels with both internal and external stakeholders. 

What we can offer  

Create a safer world with us!  

As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer.  

Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time.  

We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference.  

Every day at MSAB is an opportunity to redefine the future of digital forensics.  

Are you up for the challenge?  

Send in your application today! For more information about the role, please contact susanne.kjellman@msab.com. 

Application Vetting: Applicants will need to pass minimum UK national security vetting processes to successfully meet the job specifications and hold both a current UK Passport and Driving license and a car.  

Location: The location for this role is ideally suited for someone in East London. 

 

All open positions

Position Location
Technical Sales Specialist – UK Remote Apply
C++ Developer – XRY Core Technology Stockholm Apply
Technical Trainer in Digital Forensics Australia Apply
Open Application No location specified Apply

Contact us

If you would like to request a quote or learn more about our products, contact sales

If you have a general question, let us know here and we will reach out to you as soon as possible.

"*" indicates required fields