Technical Sales Specialist – UK

The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. We are a trusted partner to Law Enforcement, Defense Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud, and fight corruption. 

As a Digital Forensics Technical Sales Specialist at MSAB, you will be the crucial link between our innovative software and the heroes who use it to protect society. You will provide exceptional product knowledge to support our sales team and customers, ensuring they all have the knowledge, information and understanding to use our technology to their full potential. 

The Role 

The role is to become a subject matter expert in our core family of products: XRY, XAMN & XEC and be capable of performing most technical demonstrations to customers. A key success factor will be an effective understanding of the capabilities and intricacies of the software suite. Ideally, we are looking for a candidate with a background or understanding of digital forensics specialism from one of our existing market sectors, such as law enforcement, defense, government, or private sector digital forensic labs. 

Supporting sales staff for a dedicated region, your primary function is to perform technical product demonstrations for prospective customers. You will work as part of a wider global Technical Sales Team to create informative and persuasive demonstration materials, videos, webinars, whitepapers and attend events to showcase the power of our solutions. Your role is to help nurture customers through the sales funnel, explaining functionality and answering the more technical questions. Down time is skills building time; You will be expected to continually improve your technical knowledge and practical skills to convey that knowledge to team members and customers. 

You will be expected to help gather market and product intelligence from the customers and contribute to new feature requests from customer interaction and feedback. Additionally, you will occasionally be expected to help the Professional Services, Training and Marketing Departments by providing additional support where extra resources are required, at customer visits, project support, class delivery, workshops, and conferences globally. 

Qualifications: 

• Excellent communication skills: Both written and verbal fluency are essential to clearly explain complex concepts and build trust with customers. 
• English Language skills: to learn about our products from our global team, it will be essential that you possess a proficient level of English language understanding and capability. 
• Technical experience: A full understanding of the customer mindset and operational requirements who seek digital evidence to prove complex cases and understand how. 
• Expertise: A willingness to become a subject matter expert in mobile forensics. 
• Team player with a can-do attitude: You are collaborative, resourceful, flexible, and always willing to go the extra mile for our customers. 
• Self- motivated and self-disciplined: we need someone who can operate in isolation and get the work done without constant supervision. This will be vital to your success in this role. 

What we can offer 

Create a safer world with us! 

As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer. 

Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a team that aspires to create a safer digital future, one breakthrough at a time. 

Every day at MSAB is an opportunity to redefine the future of digital forensics. 

Are you up for the challenge? 

For more information about the role, please contact susanne.kjellman@msab.com.