Junior Sales Coordinator – UK

The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. MSAB is the global leader in digital forensic technology for mobile device examination and analysis. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. In the UK alone we supply 99% of Police Forces with technologies for mobile device examination and analysis.

About the Role:
Junior Sales Coordinator is a core business function to support the continued growth and on-going management & retention of customers across the United Kingdom & Ireland. The role has responsibilities across the following areas:

  • Acting as a central “hub” role to support both a field sales team and the overall UK business.
  • Co-ordination of the order administration process in our CRM system (Microsoft Dynamics based) for new products, license renewals, and training bookings.
  • Handling of general enquiries, such as training, warranty returns and support.
  • To assist with the organization of MSAB UK customer events, and MSAB attendance at industry conferences within Europe.
  • Oversee the day-to-day running of our office and training facilities.
  • Any other ad-hoc office duties as and when requested conducive to the required role.

This important role is office-based working as a part of our great UK team. We are looking for someone who lives within commutable distance of our central Reading office. Occasional travel to customer sites and/or events & seminars across the UK, with possible overnight stays as necessary.

Candidate Profile:
We want someone who wants to make a difference in the world by contributing to an organization that helps make the world a safer place. MSAB is looking for someone who is passionate about customer service and sales, someone who enjoys working closely with customers, building excellent ongoing customer relationships and can think on their feet.

The individual is expected to be team orientated and can communicate clearly at a number of levels with both internal and external stakeholders – excellent written and verbal communications skills.

You must be able to work in a fast-paced, often changing environment with the ability to multi-task and prioritize workloads, with high attention to detail.

Skills Required:

To be successful in this role, we believe that you need to have skills in following areas:

  • Great in Microsoft Office (strong Outlook, Word, and Excel skills are expected)
  • Excellent communication skills (both written and verbal skills)
  • Excellent time management and organizational skills
  • Great people person with an enthusiasm, a can-do attitude and a strong customer focus
  • Driving license

Desirable Skills:

It would be a big plus, if you also have experience in:

  • CRM system and processes – Microsoft Dynamics experience
  • Sales and/or sales coordination, including developing and closing sales
  • Event organisation and logistics planning
  • Customer service management
  • Interest in law enforcement, military or government business support services

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