Technical information for Micro Systemation’s XRY and XACT system is available through various channels. Documentation about the software and phone specific data is included on your Installation CD (see: XRY and XACT User Manual)

Micro Systemation’s Technical Support is available electronically,
24-hours a day:
E-mail: support(at)msab.com
XRY Forum: http://forum.msab.com

Make sure that you have downloaded and installed the most recent software update for your .XRY/XACT system by visiting the down load page of Micro Systemation. Click >> here << to get to the download section

If you have a unique problem or question that is not covered in the services listed above, you can receive individual assistance from a Technical Support Representative.
Technicians are available Monday through Friday from 9am to 5pm (GMT +1): TELEPHONE: +46 8 7390270
E-mail: support(at)msab.com  

UK Freephone number to contact Micro Systemation:
Tel: 0808 234 2450 Fax: 0808 234 2449

Before contacting Technical Support
When contacting our Technical Support representatives by phone or e-mail, please have the following information available:

• Your operating system version and service packs.
• The .XRY/XACT software version (Help/About menu in .XRY/XACT software).
• Connection media (Cable, Infrared, Bluetooth)
• What type of phone model you are inquiring and a saved log file of that extraction.
• The exact wording of any error message from the .XRY/XACT program or any other application producing the error message.
• If possible, be at your computer and have your .XRY/XACT product installed & device available when contacting Technical Support.

Thank you for your co-operation!