FAQ

What Operating System will XRY work with? 

XRY can work on Microsoft Windows XP (Service Pack 3), Vista and W7 (except N version). It is not yet configured for Windows 8. You will also need to ensure that the latest version of Microsoft .NET is installed on your system.

What are the minimum system requirements for XRY?

These are the minimum and recommend specifications:

  • Intel 1.6 GHz dual-core minimum ~ recommended 2.0GHz dual core or more
  • 1 GB RAM minimum ~ recommended: 2.0 GB RAM or more
  • 500 MB of hard-disk space for XRY program installation
  • 64GB HDD for data storage minimum ~ recommended 1TB or more
What levels of support are available to me? 

MSAB prides itself on offering the best support in the business. You can choose the level of support you want as part of your initial purchase package. Provided you maintain the standard XRY licence you will receive full telephone, email and web forum support. Our hardware comes with a full warranty which remains in place whilst your XRY licence does. We supply all the necessary hardware for each package in the initial purchase and for those customers with a standard licence we supply new cables free of charge when support for new devices becomes available. Our software is updated at least quarterly to ensure you have support for all the latest mobile devices and we regularly update the system with new features and functions. All this is included in the XRY licence.

How can I tell what information will be recovered from each device?

XRY is unique in having a Device Manual which lists each and every device we support individually with a complete breakdown of what information can be recovered. Just as importantly we list what currently cannot be recovered from a mobile device in the hope that this will save you valuable time in your workload planning. With the XRY Device Manual you can know in advance precisely what sort of data can be recovered through both logical and physical extraction methods and the unique properties of each device.

Can you get all the data of every device?

In a word 'no'. Mobile devices such as smartphones, GPS units, digital media players and tablets are all unique. Unlike the world of computer forensics it simply is not possible to provide support for every single device on the market because there are so many variants. Generally PC technology works with standard operating systems such as Windows, Linux and Apple Mac and standard components. However with mobiles there are literally hundreds of different proprietary operating systems, each with their own unique features. There is no forensic system on the market which can get all the data from every device, but we are working hard to try to achieve this one day. 

How can I get a list of what devices you support?

We will gladly supply a full list of supported devices and also specifically what can and cannot be recovered from each one to any legitimate enquiry. Just email us, explaining your business need for the information and we will be delighted to assist you once we have verified your identity.

Is XRY validated or approved for use in Court?
There is no such thing as a court approved forensic device or a standard forensic tool applicable to all the different legal systems across the globe. In general terms a device has to demonstrate that it is fit for purpose in each geographical territory where it is used.
 
XRY is used in over 80 countries worldwide and has been used by law enforcement agencies on countless occasions as evidence in criminal proceedings since 2003. Whilst the mobile device is always ‘primary’ evidence as the original source of the data; the XRY report is often preferable because it makes it so much easier to display relevant evidence to the court. 
 
In many nation states the government has independent legal bodies which can be used to test devices and check their validity and accuracy. NIST in the USA is a good example of such a body who have tested XRY and provided objective independent assessments to help the courts evaluate the product.
 
Best evidence rules in many nations also guide that a person submitting digital forensic evidence must be competent to do so, and that usually means they should have been properly trained, so that they can give evidence explaining the relevance and the implications of their actions.
 
Good practice also indicates that an audit trail should be created to record all processes applied to the electronic device (which XRY automatically creates for you). Such that an independent third party will be able to examine those processes and achieve the same result. 
 
What happens when my license expires?

XRY is supplied with a license key for a set period of time and during that time you can perform unlimited extractions from mobile devices. Once the license expires, you can continue to use XRY with the current release version you are working on indefinitely. In other words your license will never stop working provided you are happy to continue using the version of XRY you were using when it expired.

However because the world of mobile devices moves so fast we would encourage you to maintain your license to ensure you are kept up to date. Maintaining your XRY license means you will be able to download and use new versions of XRY with new features, receive cables for new devices which are supported and get full technical support should you ever need it.

On top of all that if you maintain your XRY license without letting it expire, then we offer you an extended warranty on all Micro Systemation hardware in your possession for the duration of your license. So if anything breaks we will replace it free of charge.

How do I get prices from you?

We can send you a personalized quote for the supply of XRY in your area once we know a little more about you and your business need. Please send us an email explaining who you are and why you are interested and we will be delighted to respond.

Do you have respresentatives in my local area?

Please have a look at our Partners Page first which lists all officially authorized resellers of XRY. If you cannot find anyone listed in your local area, then please contact us directly to see if we can assist you.

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If you have a suggestion for any other FAQ's you would like to see published here then please email us: info@msab.com