Micro Systemation's Technical Support
Technical information for Micro Systemation’s XRY and XACT system is available through various channels. Documentation about the software and phone specific data is included on your Installation CD (see: XRY and XACT User Manual)
Support area of Micro Systemation's FTP site is constantly updated with the latest fixes.
Micro Systemation’s Technical Support is available electronically, 24-hours a day:
Make sure that you have downloaded and installed the most recent software update for your .XRY/XACT system by visiting the FTP page of Micro Systemation.
If you have a unique problem or question that is not covered in the services listed above, you can receive individual assistance from a Technical Support Representative. Technicians are available Monday through Friday from 9am to 5pm (GMT +1):
UK Freephone number to contact Micro Systemation:
Tel: 0808 234 2450
Fax: 0808 234 2449
Before contacting Technical Support
When contacting our Technical Support representatives by phone or e-mail, please have the following information available:Your operating system and service packs.
- The .XRY/XACT software version (Help/About menu in .XRY/XACT software).
- Connection media (Cable, Infrared, Bluetooth)
- What type of phone model you are inquiring and a saved log file of that extraction.
- The exact wording of any error message from the .XRY/XACT program or any other application producing the error message.
- If possible, be at your computer and have your .XRY/XACT product installed & device available when contacting Technical Support.